Get straightforward guidance for printer setup, connectivity, offline status, scanning and common printing problems. Start by telling us what you’re experiencing.
Printers rely on several things working together—from the printer itself to the computer, mobile device and network connection. When one part isn’t communicating properly, everyday printing can become frustrating.
We provide easy-to-understand information about common printer situations and the steps users can consider when something isn’t working as expected.
Home printers can be used with computers, smartphones and other compatible devices for a wide variety of everyday tasks.
Typical uses include:
Documents and forms
School assignments
Photos and projects
Tickets and receipts
Office and small-business printers may be shared between several users or connected through a local network.
Typical uses include:
Business correspondence
Reports and presentations
Invoices and records
Internal documents
Find guidance for frequently encountered printer setup, connection, printing and scanning situations.
Provide a few details about your printer and the problem you're experiencing so we can better understand your request.
Share the printer manufacturer or model, along with the computer or mobile device you're using.
Tell us what you're trying to do, what isn't working and any message displayed by your printer or device.
Based on the information provided, we'll help you understand relevant troubleshooting options and available assistance.
Tell us about the printer problem you're experiencing and learn what troubleshooting options may be available.